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Description:
• Is responsible for all managed IT services which are delivered to one or more sectors
• Drives the IT-business relationship management & understands business priorities and expectations
• Manage and liaises the relationship with the business (Information Officers, Business Process Owners, Key User Organization) to channel the demand (also hosting) towards the Service Providers
• Service portfolio management
• Accept new and changed IT services delivered by Competence Centers
• Provide insight on the overall performance of the service delivered
• Develop a (long term) roadmap for the services together with, and advice the business in order to contribute to the business roadmap
• Defining and managing service levels targets and ensuring services are delivered and improved in line with agreed targets and expectations
• Usage management for IT services
• Lifecycle management for IT service (ownership)
• Ensure quality standards for solutions / development projects through DTAP for new and changed applications
• Ensure proper deployment of all policies towards the IT standards to provide consistent and compliant use of IT
• Managing dependencies and expectations from multiple suppliers and integrating to provide a single business-facing IT service…

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