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Project description

For preparation of an upcoming merger, our client is looking for a Service Manager Processes & Support to define and set-up the Day1 support model and define the support processes around this.

Direct reporting to Manager Customer Services & Support
Work closely with numerous support teams including 3rd party suppliers to ensure optimum service performance, conduct service reviews and own/deliver Service Improvement actions 

Project requirements

Bachelor of Engineering with 7 years or more industry experience
Proven experience in a Service Management role
Solid experience of operating within an ITIL Incident/Problem/Change aligned 24*7 environment
ITIL v3 Foundation certification
Experience in Company merger activity, setting up day1 support
Ability to report accurately, meets tight deadlines, work independently, be self-motivated, and multi-task…

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