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Voor een directe eindklant in Den Haag is Harvey Nash op zoek naar een IT Change Manager.

Start: 1 april

Duur: 9 maanden

Inzet: 40 uur per week

Opdrachtomschrijving

Management and execution of IT Change Management process

Doel opdracht

Delivers the IT change process by:

Develops and maintains a strong working partnership with the Corporate Center IT Office and business customers so to understand the true business needs

Interacts and communicates frequently with executive management, providing thorough feedback and excellent

Recommendations through spoken and written word

Following best practices (ITIL)

Setting clear expectations with the business and partners

Delivering signed off change requirements and change proposals

Providing a single point of contact, liaison, and escalation for all IT changes

Owning the process of IT change and the management of that process

Working closely with the business analyst to properly collect requirements

Supporting and helping to implement the Corporate Center IT Office polices

Acties / werkzaamheden

From a management perspective, this role will:

Ensure the change process is fully documented, up to date, and followed

Manage the quality assurance of the process

Manage the auditability of the process

Promote the change process

From an execution perspective, this role will:

Manage the intake process and the workflow of that process

Understand the customer needs and evaluate those needs for appropriateness

Work with the business analyst in the collection of business requirements

Maintain and report on the status of all IT changes

Profiel

Preferred Qualifications:

Ability to multi-task and meet deadlines

Financial Services / Insurance industry experience

Knowledge of IT infrastructure

Knowledge of Compliance law(s) (SOX, Solvency II)

ITIL certified or knowledgeable of ITIL processes

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