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Functie
Service Manager

Expertise
Agile, Itil

Werkzaamheden
Service Manager

Startdatum: zsm
Duur: 6 maanden
Locatie: Amsterdam

Job description 
As Service manager you monitor SAAS and non SAAS applications on availability and correct functioning and take proactive and reactive actions to assure continuity and compliance. Development and application support is mainly outsourced to external vendors. In Changes the Service manager has important role in monitoring the deliverables according to the Definition of Done .In your day to day work you have frequent contacts with the internal Customer (Corporate HR) and the external vendors as part of supplier management. The main aspect of your role is to ensure that Operational Control Dashboard (OCD) is up to date. The OCD provides insight to what extent the security requirements are met for all applications based on IT Risk policy as a minimum (Sox) requirement. There are seven IT risk areas (e.g. user access, change management) from which 21 IT Key controls are defined. It will be your responsibility to obtain evidence that relates to the specific control and upload this into the OCD, ensuring that the CHRIS applications are shown as in control of their Risk items
 
 Your work environment As Service manager SAAS you are part of the HR CHRIS team which consists of others Service managers and OPs Engineers within department  CHRIS of HR&GSA (Human Resources & Global Shared Applications).
 
The CHRIS team is responsible for Support and Change of the Corporate HR applications e.g. Success Factors, Taleo, Net Dimensions. We  focus on managing the third parties, supporting projects  and OCD related activities.
 
Your profile
– 3 -5 years of experience in a service-oriented role and experience with the Agile WoW within DevOps teams.
– Broad knowledge of Agile/scrum and Continuous delivery. 
– Knowledge of and experience with outsourcing (SAAS), ITIL, Risk, Infrastructure and the OIB domain.
– You have excellent verbal and written communication skills (English and Dutch), combined with interpersonal skills

Skills required 
– Analytic
– Applying procedures, tools and methods
– teamplayer
– Influencing and persuading
– Organisation sensitivity
– Customer focus
– Focusing on results
– Resolving conflicts and problems from a can do mentality           

Interesse? Reageer dan met recent cv, motivatie en uurtarief. VOG is voor eigen kosten.

Bijzonderheden

Regio
Nederland – Noord-Holland

Startdatum
zsm

Duur
6 maanden

Referentienr.
30160825

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