Service Delivery Manager / Incident Manager
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Duties
– Jump in as Incident Manager in the event major IT incidents related to our webshop.
– Follow up of major IT incidents (Post Mortems/Retrospectices, as we shouldn’t waste a good crisis)
– Project Management (e.g. SRE roll out, creation of DR runbooks, Audits, Cloud migrations, etc.)
– Coordination power across products, domains and space (Contact point for Operational concerns, Season Readiness, IT infra changes, reporting, ITCO coordination, etc)
– Basically the Operational Conscience of our IT Shopping & Advertising domain…
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