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Summary: The main function of a Technical Support Specialist is to provide technical assistance to users of computer systems. Job Responsibilities:

– Answer user questions about the operation of computer software or hardware to solve problems, usually of lower complexity

– Can install software or test hardware remotely

– Enter commands and observe the operation of the system to verify correct operation and find errors

– Keep records of daily data communication transactions, problems and corrective actions taken, or installation activities

– Read technical manuals, consult with users, or perform computer diagnostics to diagnose and resolve problems or provide technical assistance and support Qualifications: – Associate’s degree in computer related field or equivalent education required – Oral and written communication skills, problem solving skills , customer service and interpersonal skills – Basic ability to work independently and manage one’s time – Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and Internet directory services software…

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