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Duties
>Provide CDSA subject matter expertise to Operations and Service Delivery management covering all stages of the CDSA Service Lifecycle (e.g. Service Design, Transition, Operations, Change Management and Continual Service Improvement)
>Develop and validate Support & Maintenance Procedures
>Carry out Routine Health monitoring and preventative maintenance tasks for CDSA
>Provide CDSA Early Life Support (ELS) to all CDSA stakeholders including:
– Management & resolution of all issues working in conjunction with the existing IT Service Management framework and personnel
– On-site CDSA expertise coordinating with the existing NCIRC Support Team and Operations Management

>Work out implementation plans for new capabilities and take ownership to ensure rapid implementation of those new tools and optimizations…

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