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We are looking for an interim IT Service Manager for our international client.

Key Responsibilities:
– Build and Manage excellent business relations on operational and tactical level in order to fully understand the business needs on the current IT portfolio and drive quality improvements
– Proactively manage the day-to-day and end-to-end service chains from the business viewpoint and ensuring that IT services are delivered in line with business expectations
– Responsible for end-user and customer satisfaction with regard to the services provided and first in line for managing escalations in a complex environment
– Providing input into innovative solutions and automation to enhance the end user experience and in the provision of IT services
– Drive the continues improvement of the delivered services and work together with the SDM colleagues and all the resolution groups in realizing these improvements
– Works together as a team with the IT Business partners in ensuring that de services delivered are in line with the business expectations…

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