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We are looking for a 1st line Technical Support Engineer. As a 1st level support, you are taking part as a team member in projects for implementing new services and infrastructure components as well as enhancing current services.

It is for 2 days in the week:

Responsibilities:
– Assist the customer’s client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal);
– Provide support for computer systems in case of hardware and software incidents;
– Provide support for mobile devices (iPad, Blackberry) in case of software incidents;
– Provide support of inventory units (monitors, local printers, local scanners and notebook docking stations) as well as support for local network printer systems;
– Receive materials and spare parts, inventory, prepare for installation, install and ensure a feedback to customers;
– Demonstrate excellent customer service at all times…

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